| Friday, December 29, 2006 |
| Good News and otherwise mostly Bad News |
The bad news is that the little star break on my windshield is rapidly spider cracking and the windshield needs to be replaced.
The bad news is that I drive a BMW with lots of fancy features, many of which are embedded into the windshield and/or the rear view mirror (auto rain sensors, bluetooth, emergency response, polarized glass, etc.).
The bad news is that to have this replaced properly at the dealership with a warranty on making sure these features will continue to work - is $895.
The good news is that getting a new, normal, featureless windshield replaced costs about $350.
The bad news is that I have a $500 deductible.
The good news is that they will cover the additional $395.
The really good news is that once again, USAA Insurance and the people that they have working there, are the best examples of customer service in any industry I have ever used. Friendly, fast, efficient, helpful, and they always get it right. They explained everything thoroughly without patronizing me, told me exactly what I had to do to process the claim, called the dealership and authorized the repair. This is especially impressive when they sub-contract their glass claims through Safe Lite Auto Glass, and didn't bat an eye when I requested the dealer replacement for all the reasons I stated. |
posted by Broadsheet @ 12:12 PM   |
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| 2 Editorial Opinions: |
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Your windshield is worth more than the book value of my car.
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Your tire valve caps are worth more than my car.
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Your windshield is worth more than the book value of my car.